INFORMATION SHEET 4.6-1
Constructive Feedback on Assessment Proceedings
Feedback is process of identifying assessment outcomes and explaining them to the candidate.
It includes describing:
- Assessment process
- Assessor’s techniques
- Assessment decisions
- Follow up actions
How to give constructive feedback on assessment proceedings;
- Ask the candidate to judge how well he or she performed
- Reinforce positive aspects of the assessment
- Ask the candidate to suggest areas for improvement
- Give feedback as soon as possible
Effective feedback should be given as soon as possible. The longer the delay between the candidates assessment and feedback, the longer they will they continue to have some misconceptions. Also, delay reduce the relationship between candidates performance and the feedback, and the candidate might not remember what they are thinking during the evaluation
- Discuss areas for improvement in detail
- Discuss need for further evidence
- Inform candidate of your proposal final decision
- Work out ways in which the gaps from the assessment maybe filled
- Remind the candidate of the next procedures. E.g. recording information, signing the assessment forms
- Ask the how you can improve assessment for other candidates in the future.
Tips for feedback on negative assessment
- Be as positive without raising any false expectations.
- Be as precise about the gaps in the candidate’s competence
- Identify whether any part(s) of the assessment need be repeated and, if so, which parts.
- Emphasize and explain the results
- Suggest further learning or practice to fix the gaps.
- Arrange further opportunity for candidate to complete assessment requirements
Assessor must be careful in providing negative feedback on the performance of the candidate, as much as he could, present negative feedback in creative way. Avoid the use of words that will lower self-esteem and confidence of the candidate.