Contact Center Services NC II

Contact Center Services NC II is a TESDA training-regulated program which will provide trainees the knowledge, skills and attitude on competencies required in jobs in the BPO industry.
It has three competency categories, namely:

Basic Competency, Common Competency, and
Core Competency.

Under each of the competency units are their respective learning outcomes.

The 21^st century skills are integrated in the learning contents. They are embedded in learning activities, exercises, and in formative assessments. They are likewise found in the summative assessments also known as Institutional Assessment.

A curriculum map which is one document filed with the UTPRAS application identifies which learning contents and learning activities where the 21^st skills are embedded.

This course is delivered pure online. As such, it consists of the synchronous learning whereby the trainers and the trainees are engaged in the digital platforms in real time. Additionally, trainees will undergo independent study facilitated by the trainer.  

The overall goal of this course is mastery. Thus, the trainee will be allowed to proceed to the next learning activity once he has already demonstrated the preceding learning outcome.

The Subscription expires after 40 days. Stored data will be automatically deleted.