Information Sheet 2.1-2
Information Sheet 2.1-2: Applying non-verbal communication in establishment meaning and understanding
Non-verbal communication
Nonverbal communication is our body language and everything we communicate besides the spoken word: posture, gestures, dress and appearance, facial expressions, and the like. Nonverbal communication is considered important for us to correctly “read” and understand each other.
Types of Nonverbal Communication and How to Understand Them
Having strong communication skills is essential for building both personal and professional relationships. There are two predominant types of communication: verbal and nonverbal. While most of us are aware of and use verbal communication on a regular basis, nonverbal communication is often not intentional and can offer considerable information about both people and situations.
What is nonverbal communication?
Non-verbal communication is the transfer of information through body language, facial expressions, gestures, created space and more. For example, smiling when you meet someone conveys friendliness, acceptance and openness. Non-verbal communication is dependent on expressions and physical movements as opposed to verbal communication, or the use of language to transfer information through written text, speaking or sign language.
Why is nonverbal communication important?
Nonverbal communication is important because it gives us valuable information about a situation, including how a person might be feeling, how someone receives information and how to approach a person or group of people. Paying attention to and developing the ability to read nonverbal communications is an invaluable skill you can leverage at every stage of your career.
Types of nonverbal communication
1. Body language
Body language is the way someone positions their body depending on the situation, the environment and how they are feeling.
Example: Someone might cross their arms if they are feeling angry or nervous.
2. Movement
The way you move your arms and legs such as walking quickly or slowly, standing, sitting or fidgeting, can all convey different messages to onlookers.
Example: Sitting still and paying attention in a meeting conveys respect and attention.
3. Posture
The way you sit or stand can also communicate your comfort level, professionalism and general disposition towards a person or conversation.
Example: Someone might slouch their shoulders if they feel tired, frustrated or disappointed.
4. Gestures
While gestures vary widely across communities, they are generally used both intentionally and unintentionally to convey information to others.
Example: Someone might display a “thumbs up” to communicate confirmation or that they feel positive about something.
5. Space
Creating or closing distance between yourself and the people around you can also convey messages about your comfort level, the importance of the conversation, your desire to support or connect with others and more.
Example: You might stand two to three feet away from a new contact to respect their boundaries.
6. Paralanguage
Paralanguage includes the non-language elements of speech, such as your talking speed, pitch, intonation, volume and more.
Example: You might speak quickly if you are excited about something.
7. Facial expressions
One of the most common forms of nonverbal communication is facial expressions. Using the eyebrows, mouth, eyes and facial muscles to convey emotion or information can be very effective.
Example: Someone might raise their eyebrows and open their eyes widely if they feel surprised.
8. Eye contact
Strategically using eye content (or lack of eye contact) is an extremely effective way to communicate your attention and interest.
Example: Looking away from someone and at the ground or your phone may convey disinterest or disrespect.
9. Touch
Some people also use touch as a form of communication. Most commonly, it is used to communicate support or comfort. This form of communication should be used sparingly and only when you know the receiving party is okay with it. It should never be used to convey anger, frustration or any other negative emotions.
Example: Placing your hand on a friend’s shoulder may convey support or empathy.
How to read nonverbal cues
Reading nonverbal cues, such as body language, is a difficult skill you will continue to develop throughout your career. While each person uses nonverbal communication differently, there are several common cues to pay attention to that will inform you about a person’s feelings, intentions and motivations.
When communicating with someone, it’s helpful to be mindful of any signs of nonverbal communication, while also taking in their verbal communication. Here are a few cues you might observe:
1. Posture
If a person has their shoulders back and spine straight, this is a sign that they are engaged, listening and open to the ideas or information you are presenting. If they are exhibiting poor posture with their shoulders slouched or raised and spine bent, they might be nervous, anxious or angry.
2. Use of arms
If a person has their arms down to their side, on the table or arranged in some other open way, this is a sign that they feel positive and ready to absorb information. If their arms are crossed or closed, they might be experiencing some sort of negative emotion.
3. Use of legs
If a person has both feet placed flat on the ground, this is a sign that they feel open to communication. If their legs are crossed or arranged in some other closed formation, they might be feeling irritated or stressed.
4. Use of facial expressions If you’re communicating with someone who is frowning, has a furrowed brow or tight lips, you might pause to ensure they don’t feel confused, angry or some other negative emotion. If you are communicating with someone who has a soft smile, relaxed facial muscles or gently raised eyebrows, this is a sign that they feel good about the information you are presenting.
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Reference:
https://www.indeed.com/career-advice/career-development/nonverbal-communication-skills